Privacy Policy

Kent Wedding Directory

Effective Date: 30 January 2026

Last Updated: 30 January 2026

1. Introduction

Welcome to Kent Wedding Directory (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.kentweddingdirectory.co.uk (the “Website”) and use our wedding directory services.

This Privacy Policy applies to engaged couples and other visitors using our Website, and to wedding vendors/suppliers who create listings or otherwise use our platform.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

2. Data We Collect

We collect different types of personal data about you depending on how you use the Website (for example, browsing, creating an account, sending an enquiry, or creating a vendor listing).

2.1 Identity Data

May include your full name, title, and (if you choose to provide it) your wedding date.

2.2 Contact Data

May include your email address, telephone number, and postal address.

2.3 Technical Data

When you visit our Website, we may automatically collect certain information about your device and how you use the Website, including IP address, browser type and version, operating system, device type, screen resolution, and general geographic location based on your IP address.

2.4 Usage Data

May include information about how you use our Website and services, such as pages visited, time spent on pages, click patterns, referring website addresses, and navigation paths.

2.5 Other Data You May Provide

Depending on your activity, you may also provide:

  • Account Data: Username, password, and account preferences
  • Wedding Planning Data: Venue preferences, budget range, and service requirements you include in enquiries
  • Vendor Business Data: Business name, business address, service descriptions, pricing information, portfolio images, and business contact details
  • Communication Data: Records of correspondence between you and us or between you and vendors through our platform

2.6 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Website. Please refer to Section 8 (Cookies Policy) for more details.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

3.1 Registering Users and Managing Accounts

  • Create and administer user accounts (for couples and vendors)
  • Verify and manage access to account features
  • Provide customer support and respond to account-related requests

3.2 Connecting Couples with Vendors (Core Directory Service)

  • Allow couples to search, shortlist, and contact wedding vendors
  • Route enquiries/messages to the relevant vendor(s) you select
  • Facilitate communications between couples and vendors through our platform
  • Provide tailored vendor recommendations based on your interactions and preferences (where applicable)

3.3 Operating and Improving the Website

  • Operate, maintain, and troubleshoot the Website
  • Analyse usage to understand what works well and improve features, content, and user experience
  • Monitor performance, fix bugs, and prevent technical issues

3.4 Communications and Marketing

  • Send service messages (e.g., confirmations, administrative notices, policy updates)
  • Respond to your enquiries and support requests
  • Send marketing communications where you have opted in or where we are otherwise permitted to do so under applicable law (you can opt out at any time)

3.5 Legal, Compliance, and Security

  • Protect our Website, users, and business (including fraud prevention and abuse monitoring)
  • Comply with legal obligations and respond to lawful requests
  • Establish, exercise, or defend legal claims
  • Enforce our Terms and Conditions

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases for processing your personal information:

Where we rely on consent, you have the right to withdraw your consent at any time by contacting us using the details provided in Section 13.

5. Disclosure (How We Share Your Data)

We may share your personal data in the following circumstances:

5.1 Sharing Couple Information with Vendors

When you submit an enquiry or otherwise choose to contact a wedding vendor through our platform, we will share the information included in your enquiry (which may include Identity Data and Contact Data, plus any wedding planning details you provide) with the vendor(s) you selected so they can respond to you directly.

Please note: Once your information is shared with a vendor, that vendor will process your personal data as an independent controller for their own purposes. You should review the vendor’s privacy policy for details of how they handle your data.

5.2 With Service Providers (Processors)

We may share your information with trusted third-party service providers who perform services on our behalf, including:

  • Website hosting providers
  • Email service providers
  • Analytics providers
  • Payment processors (for vendor subscriptions)
  • Customer support platforms

These service providers are contractually required to protect your data and may only use it in line with our instructions.

5.3 For Legal Reasons

We may disclose your information where required by law, court order, or governmental authority, or where we believe disclosure is necessary to:

  • Comply with a legal obligation
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing
  • Protect the personal safety of users or the public

5.4 Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of assets, your personal information may be transferred to the acquiring entity, subject to appropriate confidentiality and privacy protections.

5.5 With Your Consent

We may share your information for other purposes where you have given your explicit consent.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

After the applicable retention period, we will securely delete or anonymise your personal information.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure servers and databases
  • Access controls and authentication procedures
  • Regular security assessments and updates
  • Staff training on data protection

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Cookies Policy

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our Website. They help us provide you with a better experience by remembering your preferences and understanding how you use our Website.

8.2 Types of Cookies We Use

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

9. Legal Rights (UK GDPR Compliance)

Under the UK GDPR, you have the following rights regarding your personal information:

9.1 Right of Access

You have the right to request a copy of the personal information we hold about you.

9.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal information.

9.3 Right to Erasure

You have the right to request deletion of your personal information in certain circumstances (“right to be forgotten”).

9.4 Right to Restrict Processing

You have the right to request that we limit the processing of your personal information in certain circumstances.

9.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

9.6 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes or where processing is based on legitimate interests.

9.7 Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects.

9.8 Withdrawing Consent

Where we rely on consent (for example, marketing communications or non-essential cookies), you can withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before it was withdrawn.

To exercise any of these rights, please contact us using the details provided in Section 13. We will respond to your request within one month of receipt (or longer if permitted by law, in which case we will let you know).

10. Third-Party Links

Our Website may contain links to third-party websites, including wedding vendor websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children’s Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on our Website
  • Updating the “Last Updated” date at the top of this policy
  • Sending you an email notification (where appropriate)

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Kent Wedding Directory

Complaints

If you are not satisfied with our response to any privacy-related concern, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By using Kent Wedding Directory, you acknowledge that you have read and understood this Privacy Policy.